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Troubleshooting credit card failure

Types of credit card failure and ways to solve them:

  • Authentication error

    Most banks require a two factor authentication for payments. Depending on your bank this can be a confirmation of the payment through a banking app, mobile phone or other services.

    • For verification, in most cases a confirmation of the payment without amount (CHF 0.00) is necessary, the payment can then be completed with the selected amount.

    Please contact your bank in case you cannot complete the authentification.

  • Not enough funds 

    If your limit has been reached, the card will be rejected. Please increase your spending limit or add credit to your account. 

  • Card declined

    This can happen if the used credit card is not accepted, because of its type. Our payment provider currently accepts Visa, MasterCard and Amex. Virtual credit cards might not be accepted. Other reasons for this failure can be that the used card was marked as stolen. 

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